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Remote Support system

Basic Training

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Objective

The participants will learn in 2 days how to operate the program and will be enabled to manage the basic data as well as create proposals, sales orders, delivery notes and invoices. Find and use information, call statistics and handle basic administrative tasks. For better understanding, each section is accompanied with practical exercises and examples.

 

Course Information

Max. no. of participants 8
Environment Each participant works on individual PS's
Duration 2 Days
Food & Beverage Convention beverages, snacks and a three course business lunch are included.
Price 600.- EUR plus VAT. per person. Clients with a Software-Subscription receive 5% discount. All classes are exclusively for professionals only.
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Agenda

The basic course is planned for 2 days and meant for users with little PC knowledge.

1. Day

  • Program installation
  • Overview of handling
  • Screen resolution
  • Exercise  - Installation
  • Basic settings
  • Break 10 min
  • Theory - the Help system
  • Exercise - the Help system
  • Modes: Green, Yellow, Blue
  • How to search correctly, setting no. of hits
  • Lunch break
  • Theory  - Basic data
  • Exercise  - Basic data
  • Break 10 min
  • Theory - The first invoice
  • Exercise - The first invoice

2. Day

  • Payments due
  • Payments - receivables
  • Reminders
  • Break 10 min
  • word processor
    • Positioning of the address block
    • Mail merge, email merge, Fax merge
    • Phrases
    • Date and times, Variables
  • EUR-Conversion
  • Lunch break
  • Database back up
  • Database restore
  • Data transfer to the Notebook
  • Break 10 min
  • Needful functions
  • Tricks of the trade
  • Q&A

 

Further Information

Basic Course     Download as PDF-file
Registration or per   Download as PDF-file